tg7 Frequently Asked Questions

tg7 accepts any valid Philippine government-issued ID for KYC verification, including a Philippine passport, driver's license, SSS/UMID card, PhilSys National ID, or PRC ID. Your ID must be valid (not expired), clearly legible in the photo you upload, and must show your full legal name and date of birth. Most KYC submissions are reviewed and approved within 24 hours on business days.

No. tg7 strictly enforces a one-account-per-player policy. Each individual may only hold one registered account. If tg7 detects duplicate accounts linked to the same person — via the same device, IP address, government ID, or payment method — duplicate accounts will be closed and any associated bonus balances forfeited. If you have trouble accessing your existing account, contact support rather than registering again.

On the tg7 login page, click "Forgot Password" and enter your registered email address or Philippine mobile number. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact tg7 support via 24/7 live chat with your account details for assisted recovery.

To permanently close your tg7 account, contact our support team via 24/7 live chat or email [email protected] and submit a written account closure request. Before closure is processed, any verified balance in your tg7 wallet will be returned to your registered GCash or bank account. Note that account closure is different from self-exclusion — if you're closing due to gambling concerns, self-exclusion may be more appropriate.

To deposit via GCash, log in to tg7 and go to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm the transaction. You'll be redirected to the GCash payment page to authenticate with your GCash MPIN. Approved GCash deposits are credited to your tg7 wallet instantly. tg7 does not charge a deposit fee for GCash transactions.

The minimum deposit on tg7 is ₱100 Philippine Peso, regardless of the payment method used. This applies to GCash, Maya, QR Ph, GrabPay, BPI Online, BDO Online, and InstaPay deposits. There is no maximum deposit limit specified at the platform level, though individual payment providers may impose their own transaction limits.

GCash withdrawals from tg7 are typically processed and credited to your registered GCash account within 5 minutes of approval during standard operating hours. In some cases, withdrawal review may take up to 1 hour if additional verification is required. tg7 processes GCash withdrawals faster than most Philippine online casinos because your payment details are already verified at the KYC stage — no repeated document requests.

Yes. tg7 supports withdrawals to major Philippine bank accounts including BPI, BDO, Metrobank, UnionBank, and other InstaPay-connected banks. Bank transfer withdrawals are typically processed within 1–3 business days depending on the receiving institution. The minimum withdrawal to a bank account is ₱200. Your bank account must be registered under the same name as your verified tg7 account — third-party withdrawals are not permitted.

A tg7 withdrawal may be placed on hold for several reasons: your KYC verification is incomplete or requires additional documents; you have an active bonus with outstanding wagering requirements; the withdrawal amount triggers a routine AML compliance review; or your account has been flagged for a security check. In all cases, tg7's support team will notify you of the hold and the specific steps required to resolve it. Contact live chat for the fastest resolution.

tg7 offers a wide range of games for Filipino players: live casino tables (baccarat, roulette, blackjack), JILI and Pragmatic Play slot machines, Tongits Go (the popular Filipino card game), Blackjack Multi-Hand, bingo rooms, and sports betting including PBA basketball, NBA, UFC, boxing, and football. The full game library is accessible from mobile and desktop browsers — no app download required.

Yes. RNG-based games on tg7 — including slots and virtual table games — use certified random number generators that are independently audited. RTP (Return to Player) percentages for each slot are published within the game interface. Live casino games are broadcast from professionally operated studios with real-time card shuffling and outcome transparency. tg7 does not modify or interfere with game outcomes.

JILI slot games on tg7 typically have RTPs ranging from 96% to 98%, depending on the specific title. RTP (Return to Player) represents the theoretical percentage of wagered money a slot pays back over a large number of spins. For example, a 97% RTP means that on average, for every ₱100 wagered, ₱97 is returned to players over time. Individual session results will vary significantly from the published RTP figure.

Yes. tg7 is fully optimized for mobile browsers and does not require any app download. You can play all games — slots, live casino, Tongits Go, bingo, and sports betting — directly from your smartphone's browser (Chrome, Safari, Firefox). The mobile experience is designed for Philippine network conditions, with fast load times even on LTE connections. Just go to tg7.biz on your mobile browser and log in.

tg7 does not charge platform fees on deposits or standard withdrawals. However, your payment provider — GCash, Maya, or your bank — may apply their own service fees or transaction charges, which are outside tg7's control. If you have questions about fees applied by your payment provider, check directly with GCash, Maya, or your bank. tg7 will always display the exact amount being credited or debited to your wallet before you confirm.

The tg7 welcome bonus is available to newly registered and KYC-verified players. After completing your first qualifying deposit, the welcome bonus is credited to your tg7 bonus wallet. The specific bonus amount, minimum qualifying deposit, and wagering requirements are displayed on the current promotions page. You must opt in to the welcome bonus during or immediately after your first deposit — it cannot be claimed retroactively after a deposit is settled.

A wagering requirement (also called a rollover requirement) is the number of times you must wager a bonus amount before it can be withdrawn. For example, if tg7 gives you a ₱500 bonus with a 20x wagering requirement, you must place ₱10,000 in total bets before the bonus converts to withdrawable cash. The required wagers must be completed within the bonus validity period. Only real-money bets placed with your bonus balance count toward wagering progress.

No — game contribution rates toward wagering requirements vary by game type. Slot games typically contribute 100% of each bet toward wagering requirements. Live casino table games such as baccarat and roulette usually contribute at a lower rate (commonly 10–20%). Tongits Go and other card games may have varying contribution rates. The exact contribution rates for each game type are detailed in the specific bonus terms displayed when you claim any tg7 promotion.

Yes. If you have an active bonus on tg7 but decide you no longer want it, you can forfeit the bonus balance through your account settings or by contacting live chat support. Forfeiting a bonus will remove the bonus balance and any associated wagering requirements from your account. Note that any winnings generated from the bonus balance will also be forfeited when you remove it. Only your original real-money deposit balance remains withdrawable.

Yes. tg7 runs a tiered loyalty program that rewards consistent play. As you accumulate points through real-money wagering, you progress through VIP tiers — each offering better reload bonuses, faster withdrawal processing, dedicated account managers, and exclusive promotions. Filipino players who play regularly on slots, live casino, and Tongits Go earn points the fastest. Full VIP tier details and current point rates are available in the Promotions section of your tg7 account.

You must be at least 21 years old to register and play on tg7. This is in line with Philippine law and PAGCOR-aligned operating standards. tg7 enforces this restriction through mandatory government ID verification on every account — not just a date-of-birth checkbox. Anyone found to be under 21 will have their account permanently closed, their balance forfeited, and the matter may be reported to the relevant Philippine regulatory authority.

tg7 operates under PAGCOR-compliant standards, meaning our platform follows the responsible gaming, AML, and player protection frameworks established by the Philippine Amusement and Gaming Corporation (PAGCOR). tg7 implements KYC identity verification, AML transaction monitoring, and the full suite of responsible gaming tools required under Philippine gaming regulatory guidelines. For specific licensing inquiries, contact our compliance team at [email protected].

Log in to tg7, go to Account Settings, and open the Responsible Gaming tab. From there, you can set daily, weekly, or monthly deposit limits in Philippine Peso. Limit reductions take effect immediately. If you want to increase an existing limit, tg7 applies a mandatory 24-hour cooling-off period before the increase activates — this delay exists to protect players from making impulsive decisions during a session.

Self-exclusion on tg7 blocks your account from real-money gaming immediately upon activation. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period (6 months, 1 year, 3 years, or permanent). Confirm with your password and an SMS OTP. Your account is blocked instantly — it cannot be reopened during the exclusion period by anyone, including tg7 support. Any verified balance is returned to your registered GCash or bank account within 5 business days.

If you feel your gambling is no longer under control, please act now — not later. Use tg7's self-exclusion tool in your account settings, or contact tg7's 24/7 live chat to have a welfare agent activate it for you immediately. You can also call the National Center for Mental Health Philippines hotline at 1553 (available 24/7) for professional counseling. tg7's responsible gaming team is trained to support players through this process without judgment or pressure.